O U R P O L I C Y
We work hard to ensure that every appointment at BLONDEE is a seamless and enjoyable experience for each and every client that sits in our chairs. In order to maintain this standard, we have set out a few salon policies that we kindly ask all our wonderful clients to adhere to.
If you have any questions that aren’t covered in the below policies or in our FAQ’s, please don’t hesitate to contact our friendly team here.
MAKING AN APPOINTMENT
Thank you for choosing us to look after your hair! To make an appointment at BLONDEE, you can book online, contact us via direct message on our instagram @blondee_salon or you can call or text us on the below numbers:
Newstead - 0491 720 929
Morningside - 0466 058 405
Burleigh - 0490 901 971
If you are unsure what services you require to achieve your hair goals, please get in touch with our team or book a complimentary in-person consultation. If you have longer or thicker hair, please let us know when making your appointment so we can allow additional timing if needed.
We are happy to provide a rough quote prior to booking, however please note that we cannot provide an exact quote until we complete an in-person consultation with you.
BOOKING DEPOSITS
When booking an appointment at BLONDEE, you will be required to pay a NON-REFUNDABLE booking deposit* via our online booking system or over the phone. Only once we have received confirmation of the payment, will your appointment be secured.
Your deposit will be redeemed at your appointment and you will need to pay another deposit in order to book your next appointment.
You must have a booking deposit on file in order to make appointments at BLONDEE. Your deposit can also be used to buy home hair care products from the BLONDEE salon in which it is held.
A reminder and invoice will be sent one week prior to your appointment if your deposit has not been paid. If we have not received your deposit within 48 hours of your appointment, we will assume that you no longer wish to attend and your appointment will be forfeited.
These booking deposits are NON-REFUNDABLE. BLONDEE reserves the right to refund deposits in exceptional circumstances only.
*Booking deposits may vary in price depending on what services you have booked.
PAYMENT OPTIONS
We currently offer payment via EFTPOS and Afterpay (t+c's apply). We accept cards from all major banks, including Amex. Please note that we no longer accept payment via cash.
PREPARING FOR YOUR APPOINTMENT
Before your appointment at BLONDEE we ask you to not use any toning products such as blonde shampoos/treatments for 2 weeks prior to your appointment.
We also ask you to arrive with clean hair (washed either the day of or 1 day prior to your appointment). Hair that is dirty may make achieving your hair goals harder as we may have to wash it prior to starting your appointment. This could mean that your appointment would take much longer than expected and we may be required to reduce your services to ensure your stylist does not run late for their following clients.
CANCELLATION POLICY
You may cancel or reschedule your appointment without penalty up to 48 hours prior to your appointment.
If you cancel within 48 hours of your appointment, your deposit will be used as a cancellation fee.
If in the circumstance that you do not show up to your appointment or cancel on the day, your deposit will be forfeited and a further 40% of your total appointment cost will be charged to the card on file (totalling up to 70% of your expected appointment cost).
Please keep in mind when making an appointment that BLONDEE is an appointment-based business, so not giving us a reasonable amount of time to fill your appointment with another client or failing to show up to your appointment will result in a significant loss for our business. The deposits we take at the time of booking and our cancellation fees have been put in place to ensure we can keep creating beautiful hair day in, day out!
Booking an appointment at BLONDEE is acknowledgement that you have read and accept this policy.
ARRIVAL AND PARKING
We do our absolute best to run on time but there are some days where we might run a little behind due to the nature of a busy salon. If this is the case, we will send you a text message alert to advise you.
We ask that you arrive on time to your appointment and to please notify us via text message or phone if you think you are going to be more than 15 minutes late. If you are running more than 15 minutes late, please be aware that we may not be able to complete all of your original scheduled services as booked. If you are more than 30 minutes late, we may no longer be able honour your booking and you will be charged a same-day cancellation fee of up to 70% of your expected total appointment cost.
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Please remember that we are located in very busy suburbs and parking can be a little tricky at times, so please allow extra time to find parking.
Newstead salon parking is located out the back of our salon and can be accessed via the driveway to the left of our front door. Please be aware that there are limited spots available and we do kindly ask you to try and avoid parking in the driveway or blocking other cars in at any time.
There is a paid Wilson Carpark available for casual parking on the corner of Ann and Chester Streets.
GetParked also have a range of weekday paid parking available close by for a daily rate.
Gasworks Plaza is an 8 minute walk from Blondee Newstead and has ample paid parking available.
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Morningside salon parking is located at the back of the salon, accessed via Rogoona St. Street parking is also available.
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Burleigh salon parking is available in the parking lot out the front of the salon.
SICKNESS
If you are unwell, please cancel your appointment with 24 hours notice. If you attend your appointment and are visibly unwell, we reserve the right to respectfully turn you away and reschedule your appointment as we want to avoid the spread of illness within our salon. Please refer back to our cancellation policy for all fee enquiries around rescheduling.
Please note that same-day cancellations due to sickness may result in a small cancellation fee, so please try to give us as much notice as possible.
SATISFACTION COMMITMENT POLICY
At BLONDEE, our highest priority is to provide an exceptional experience in salon and to ensure that you leave with the hair of your dreams! We pride ourselves on building a community with our team and our beautiful clients and, as part of that, feedback is always so highly valued.
In the rare case that you aren’t 100% happy with your hair or your experience at BLONDEE, we happily offer a two-week grace period for complimentary adjustments. Please get in touch with us immediately and we would be more than happy to arrange a new appointment for you. All complimentary adjustment appointments will be rebooked in with the stylist that originally saw you for your appointment. We do not offer complimentary adjustments for change of mind.
SERVICE CHANGES
We kindly ask you to contact us at least 48 hours prior to your appointment if you would like to make any changes to the services that you are booked in for. Large upgrades, downgrades or complete service changes can severely impact the timing of your stylist’s day, with a flow on effect to other appointments. In order to avoid this, we will now only be allowing small changes to bookings on the day of your appointment, unless deemed completely necessary after an in-person consultation.
You will receive an email one week prior to your appointment which includes details of the services you are booked in for. Please take care to read through this email thoroughly and get in touch with us as soon as possible if you would like to change anything about your appointment.
Thank you so much for your cooperation x